WhatsApp wants to make money!

Don’t worry they are not charging you for using WhatsApp they will be charging business first. The way they will be doing this is by charging Business per messages when contacting a customer. Just to be clear whatsapp business cannot contact you unless you have contact them before so there is no need to worry about a “sales chats” bugging you in your whatsapp.

The interesting part is that they will not charge companies if they reply to messages inside a 24hr window only if they delay in replying. This way they are motivating companies to reply fast to customer requests so that customers gain confidence that they will get a quick response when going through whatsapp for customer support.

You can read more in this tech crunch post


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